Enquiry qualifier
Turns a vague first message into a lead with name, need, timing and a callback slot.
← All services
WhatsApp Chatbot Development
WhatsApp is where many Indian customers want to talk to you. We build WhatsApp chatbots that answer questions, qualify enquiries and save every lead to your CRM, with a person one tap away.
A WhatsApp number on its own is a phone, not a system. Enquiries land in whoever's handset received them, with no owner, no status and no reminder. A chatbot on the WhatsApp Business Platform turns that into a pipeline: every chat becomes a lead with its source, a summary and an assigned salesperson.
We design the conversation first: one clear goal per flow, short messages, buttons where they save typing, and a visible way to reach a person. Where open conversation helps, we add AI, with your approved content as its source and rules around anything sensitive such as prices. Our Moonlight trip planner shows the approach: a written persona, knowledge loaded on demand and lead capture at the right moment.
WhatsApp has policies on who you can message and when. We build within them: customer-initiated conversations, approved templates and consent. Messaging charges depend on current WhatsApp pricing, so we check the latest with you before you commit to a budget.
What we build
Quote and booking flows
Collect everything needed for a quote or fix an appointment, saved as structured data.
CRM and routing
Each chat creates a lead, is assigned by simple rules and triggers a follow-up reminder.
AI conversation with guardrails
Open questions answered from your own content, with hand-off to a person when unsure.
- WhatsApp Business Platform
- Claude API
- Node.js
- MongoDB
- Webhooks
- CRM integration
What you get
- Conversation design and persona
- Official WhatsApp Business Platform set-up through a provider
- Template messages and consent handling
- CRM or inbox integration with lead assignment
- Human hand-off with the chat history
- Reporting on conversations, leads and drop-off
How we work
- 1
Discover
A call to understand your process, users and goals, and what success looks like.
- 2
Scope in writing
A written scope, timeline and cost before any build begins, so there are no surprises.
- 3
Design
Prototypes, data model and architecture you can react to early.
- 4
Build in short sprints
Each sprint ends in a working demo, with a shared board to see progress at any time.
- 5
Launch and support
Release, monitoring and support, with documentation so you are never locked in.
Where we've done it
Travel · AI
Moonlight — AI Trip Planner
Trripah's AI trip planner: chats like a well-travelled friend, plans the itinerary, and hands a ready lead to the sales team.
Travel Technology
Trripah CRM Suite
Automated RFQ emails, an AI quote parser, instant client itineraries and Razorpay payments — in one back office.
Industries we build for
What affects the cost
We do not publish a single price, because it would mislead. These are the things that move it. We agree scope and cost in writing before any build starts.
- Number of flows and how complex they are
- Whether AI conversation is needed or scripted flows are enough
- CRM and system integrations
- WhatsApp provider and per-message charges, which change over time
- Languages supported
- Volume of conversations
Questions, answered
Do I need the WhatsApp Business API for a chatbot?
For real automation, yes, through an official provider. The free Business app only offers quick replies and away messages. See our comparison of the two.
Can the WhatsApp chatbot use AI?
Yes. AI can handle open questions using your approved content, with rules around prices and sensitive topics and a hand-off to a person when unsure.
How much does a WhatsApp chatbot cost?
It depends on the number of flows, integrations and conversation volume, plus WhatsApp's own message charges, which change. We scope it in writing and check current pricing with you.
Can leads go straight into our CRM?
Yes. Each conversation creates a lead with its source and a summary, assigned to an owner and tracked.
Is it allowed to message customers on WhatsApp?
Within WhatsApp's policies: customer-initiated chats, approved templates and consent. We design flows to respect those rules.
More services
- Custom Software Development
- CRM Development
- Web Development
- Workflow Automation
- SaaS Product Development
- AI & Intelligent Automation
- AI Agent Development
- Mobile App Development
- MVP Development
- Next.js Development
- Web Application Development
- Website Redesign
- Website Maintenance
- Travel Software Development
- Education Software Development
Tell us what you need
A real person calls you back within one business day. We work with clients across India and worldwide.